INFORMATION SYSTEMS SUPPORT AND INTEGRATION-CE12

INFORMATION SYSTEMS SUPPORT AND INTEGRATION

UNIT DESCRIPTION

This paper is intended to equip the candidate with the knowledge, skills and attitude that will enable him/her to provide information systems support and integration services in an organization.

LEARNING OUTCOMES

A candidate who passes this paper should be able to:

·                Assemble a computer system and install operating system and application programs

·                Troubleshoot computer hardware and software

·                Disassemble, clean and reassemble the computer

·                Identify and replace faulty computer components

·                Undertake effective selection and acquisition of a computer system

·                Backup and restore data in a computer system

·                Undertake the system integration process in an organization

·                Apply system integration technologies

·                Integrate applications for businesses

CONTENT

1.                  Introduction to Computer Support and Maintenance

1.1              Computer electronic components

1.2              Physics of electronics

1.3              Computer Digital Logic

1.4              Use of maintenance tools and equipment

1.5              Standard operating and maintenance procedures

1.6              Safety precautions

2.                  Computer System Assembly and Disassembly

2.1              Selection and compatibility issues

2.2              Assembly, disassembling, cleaning and reassembling

2.2.1        Personal computers

2.2.2        Portable and mobile devices

2.2.3        Printers

2.3              Identifying hardware problems and replacing hardware parts

2.4              Upgrading computers

2.5              Electronic waste management

3.                  ICT Support Services

3.1              Computer support (Email, Remote Access, Wireless networks, Printing)

3.2              On-line support

3.3              Help desk management

3.4              Planning and providing staff training

3.5              Health and safety

4.                  Troubleshooting guide

4.1              Hardware Issues & Solutions

4.2              Software issues & Solutions

4.3              Improving the performance of slow computer

5.                  Fundamentals of Computer Security

5.1              Level of computer security

5.2              Data protection

5.3              Backup and restoration procedure

5.4              Overview of data recovery

6.                  Computer Cyber Security

6.1              Application security

6.2              Information Security

6.3              Network Security

6.4              Disaster Recovery Planning

6.5              Operational Security

6.6              End User Education

7.                  Overview of System Integration

7.1              Information Systems concepts and definitions.

7.2              Components of Information Systems

7.3              Role of Information Systems & Integration

7.4              Integration requirements and architecture

7.5              System integration process

7.6              System Integration issues

8.                  Integrating Technology

8.1              XML Technologies

8.2              Web Service Technologies

8.3              “WS-“Web Service Technologies

9.                  Integrating Applications

9.1              Application Integration

9.2              Legacy Integration

9.3              Enterprise Integration

9.4              Integration Strategies